Policy

PRIVACY POLICY

Dear Customers,

Our Salon Policy is here to protect the customers' rights and guarantee our services. The hard copy is displayed in our Salon and available upon your request. We would like to point out the main parts that you need to be aware of before booking or coming to our salon.

GUARANTEE 

• We don't guarantee any regular nail polish on nails.

• Acrylic/Shellac/Gel polish services are guaranteed for 72 hours from your visit. Within this time frame, if any correction needed due to a fault on our side, please get in touch with us to schedule your free repair. If you cannot come back within the free repair period, please still inform us and book an appointment at your earliest convenience.

• We will not be responsible for any breakage/infection/damaged nails after you leave the salon.

CANCELLATION 

• We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedules at least 24 hours prior to the appointment. If the booking was made on the same day, notify us as soon as possible. 

NO SHOW/NO CALL 

• No show/ no call clients after 3 missed appointments will be accepted only when walking in or booked with a non-refundable deposit in full 

LATE ARRIVAL 

• In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment.

• If you are going to be late for an appointment, Please call us on +353 89 454 8696. If you are more than ten minutes late, we cannot guarantee completion of the service(s) booked, but as always, we'll make every effort to do so, or you could be rescheduled.

REFUND

• In our pursuit of' excellence we realize that we may not always meet your expectations. Please let us know immediately if you are not satisfied with any services we provide, with our staff, etc. Once services are paid for, we will consider that you accepted and were happy with the complete result of the service/staff and we will not be able to offer refunds.

CHILDREN 

• Please keep children within your sight and safety. For safety and insurance liability, children under 12 years old must be supervised by an adult.

• You are liable for any damages caused by your children in the Salon.

GIFT VOUCHERS 

• Gift vouchers are non-refundable, not redeemable for cash, non-transferable nor will cash be given in exchange for unused balances.

• We are not responsible for lost, stolen or damaged gift vouchers or any unauthorised use.

We Reserve the Right to Refuse Services to:

• Anyone with open or infected wounds on the treatment area.

• Anyone in ill health that we suspect may be contagious, or we fear could be harmed by our service.

• Anyone demonstrating inappropriate behaviour to our nail technicians and other customers.

NOTES:

• Inform the salon if you have any allergy related to the chemical substances before having any service(s).

• Inform the salon immediately if you are concerned that you may have an infection/ reaction/condition as a result of any of our treatments.

• We will not take any responsibility for the loss of your personal belongings while you are having the service(s) in our salon.

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
Send an email to the administrator here and request the information held about you;
Telephone:  +353 89 454 8696
Write to us at: rdsnailsandbeauty@gmail.com 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in July 2023.